Announcements
What is the Ballantyne Bolt?
The Ballantyne Bolt is a free, on-demand transportation service. Vehicles are 100% electric and emission-free.
Who operates this service?
The Ballantyne® campus has partnered with Freebee, a rideshare company, to provide the service to office customers and residents of Oro and Towerview.
How do I request a ride?
Install and create an account in the Freebee app.. Return to the goBallantyne app and click the Explore tab and then the Ride Bolt link. Set your pickup and drop-off location, and enjoy the ride! If you would like additional accessibility accommodations, please contact Freebee Dispatch at 855.918.3733.
Once you’ve set up your profile, request a ride using the app to select your destination. Then, confirm your pickup location. You can view a map of the service area within the app.
How do I know the wait time?
Wait times are displayed automatically on the Freebee app once a ride has been requested and the user is connected to a driver. Users can also communicate directly with the driver for additional information.
Where can I take the Bolt?
The Ballantyne Bolt will provide you with access to select destinations within the 535-acre campus, as well as Ballantyne Commons East. You must be 21 to request a ride, and travelers may only bring items that can be stored in their lap and the space under their seat. View a map of the service area.
Who can ride the Bolt?
The service is available to office customers and residents of Oro and Towerview on Northwood’s Ballantyne® campus. You must be 21 and an approved user of the goBallantyne app to request a ride.
What is the baggage allowance?
Each passenger is allowed up to two personal items (bag/purse/backpack/satchel): one that can be held on their lap and another at their feet. Trunk space for large items will not be available under normal circumstances.
Is the Bolt ride free?
Yes, the service is complimentary for office customers and Oro and Towerview residents.
What are the hours for the service?
The Ballantyne Bolt offers service Monday – Friday, from 11 a.m. to 8 p.m.
Are tips required when requesting a ride?
No, gratuities are not required.
What is the rain protocol?
The Bolt will operate under safe road conditions. Service will be suspended if there are elevated water levels on the streets or compromised visibility until driving conditions are safe. Drivers will have umbrellas available to assist passengers during loading and unloading in inclement weather.
Is the Bolt wheelchair accessible?
The Bolt fleet features a Toyota Sienna, which has a wheelchair ramp. If you use a wheelchair, you can add that to your profile in the app so that a wheelchair accessible vehicle will be sent to the stop requested.
Can my ride be scheduled in advance?
The Bolt does not offer reservations, as the service is 100% on demand.
How do I reach customer service for the Bolt?
Visit ridefreebee.com/contact or call 855.918.3733.